Guest Experience Coordinator

Supervisor: Connecting Director

Position Description:

Lead people into a growing relationship with Jesus Christ by ensuring every person who attends Woods Chapel Lee’s Summit campus has a remarkable guest experience. This is a 20 hour per week part-time position.

Core Values:

We embrace the following values in support of the mission of Woods Chapel Church:

  • Joy
  • Gratitude
  • Excellence
  • Authenticity

Qualifications

  • Experience in working closely with and leading people.
  • Excellent written and verbal communications skills with an emphasis on direct guest and volunteer interaction and leading staff.
  • High School Graduate, B.A. preferred or equivalent
  • Proficient computer skills in Microsoft Office: Word, Excel, PowerPoint, Outlook
  • Ability to handle multiple tasks simultaneously and with attention to detail

Responsibilities and Accountabilities

  • Cast vision and lead Guest Services volunteers.
  • Create a guest service culture by recruiting, training, and developing volunteers.
  • Establish and implement quality standards for all Guest Service volunteers.
  • Create a volunteer culture with a set of behaviors, terms, and values to ensure the optimal guest experience.
  • Ensure consistency in all systems and procedures each Sunday.
  • Regularly meet with Captains, Team Leaders and other volunteers to cast vision, continue training, and build relationships.
  • Develop and maintain a recruitment plan and training strategy for new volunteers.
  • Schedule regular times of training and vision casting for all volunteers.
  • Recruit and develop Guest Services volunteers for leadership roles.
  • Develop and manage departmental budget.
  • Coordinate signage, parking and volunteers for special events.

Additional Responsibilities

  • Develop and maintain communication with other ministry team directors to ensure a seamless experience for our guests.
  • Network with the Guest Services staff from other churches within and outside of WCC.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Hours:

Sunday Required: 7:00 a.m. – 1:00 p.m. (6 hours)

Monday - Thursday: Hours scheduled to equal 14 per week, part-time

Job Type: Part-time

Salary: $14.00 to $14.75 /hour

Apply

To apply, please send resume to Susan Robinson.